Refund Policy
Prime Balance • Support: contact@primebalancecapital.com
All payments made on this platform are considered final unless stated otherwise.
Eligible Refunds
- Duplicate payments caused by system errors
- Payment deducted but service not credited
- Failed transactions confirmed by our system
Non-Refundable Cases
- Completed or approved investments
- Market losses or investment performance
- User errors such as incorrect details or amounts
Refund Requests
To request a refund, contact our support team with your transaction details and proof of payment.
Processing Time
Approved refunds are processed within 5–10 business days, depending on the payment method used.
Policy Updates
This Refund Policy may be updated at any time without prior notice.
If you have questions about this policy, contact us at
contact@primebalancecapital.com.